Login Ability not working for some users

Incident Report for AI Insurance

Resolved

This incident has been resolved.

Posted Nov 18, 2022 - 20:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 18, 2022 - 19:39 UTC

Update

We have identified and resolved this issue. The problem was associated with a broken deployment.

Posted Nov 18, 2022 - 19:38 UTC

Update

We are continuing to investigate this issue.

Posted Nov 18, 2022 - 19:34 UTC

Investigating

For some regions, users can't proceed past app.aiinsurance.io to their instances. We are currently investigating.

Posted Nov 18, 2022 - 19:31 UTC

This incident affected: Authentication Services.