tag:aiinsurance.statuspage.io,2005:/historyAI Insurance Status - Incident History2023-10-12T02:44:01ZAI Insurancetag:aiinsurance.statuspage.io,2005:Incident/187604972023-10-12T02:38:24Z2023-10-12T02:38:24ZPolicy Generation Failing<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>02:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>02:21</var> UTC</small><br><strong>Investigating</strong> - We've detected that our endpoints for generating policies (converted from quotes, made from scratch, or renewed) are currently failing for some customers. We are urgently investigating.</p>tag:aiinsurance.statuspage.io,2005:Incident/159771292023-01-30T19:35:49Z2023-01-30T19:35:49ZEvents Export not working<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:31</var> UTC</small><br><strong>Monitoring</strong> - Fix has been implemented and is live. The problem is resolved and we'll continue to monitor</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix has been implemented and is in the process of being deployed</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:09</var> UTC</small><br><strong>Update</strong> - We have confirmed that the bug with exporting Event data is also affecting Policies Export, but not affecting Insureds export</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:01</var> UTC</small><br><strong>Investigating</strong> - We were notified at 10:49PST that there's an issue with exporting Events data in the application</p>tag:aiinsurance.statuspage.io,2005:Incident/133677592022-11-18T20:24:55Z2022-11-18T20:24:55ZLogin Ability not working for some users<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>20:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>19:39</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>19:38</var> UTC</small><br><strong>Update</strong> - We have identified and resolved this issue. The problem was associated with a broken deployment.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>19:34</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>19:31</var> UTC</small><br><strong>Investigating</strong> - For some regions, users can't proceed past app.aiinsurance.io to their instances. We are currently investigating.</p>tag:aiinsurance.statuspage.io,2005:Incident/110410842022-09-02T14:23:23Z2022-09-02T14:23:23ZUnable to access backend<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:23</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:22</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:06</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue. Some customers are unable to log in.</p>